Sunscape Sabor Cozumel

We liked the room with beautiful garden view ,the air conditioner and the phone didnt work , after two days, they changed our room to one better with ocean and garden view but the air conditioner didn't work neither. They couldn't fix it and they moved to Dreams to very nice room with access to all the restaurants. The room was spectacular but we liked the Sunset Garden view better. In addition they gave us two free massages and 2 days refund. Samuel Correa, Carlos Camargo and Karina Vazquez the Managers did a great effort to try to maintain us happy .

It’s a small property, which was nice. Easy to get around, limited options for food is the only thing. A la Carte option every meal though, not just buffet. The beach bar is awesome and this resort is part of/owned by the 2 surrounding resorts (secrets and dreams). The beach is nice to walk, with the secrets pier. To enter the ocean is tough, it’s mostly a rocky bottom. The water is nice until you get a south wind then no ability to snorkel as it is very shallow and mucks up easily. The rooms were nice and mostly clean (was cleaned better during our stay each day than when we initially arrived). Good stay

Major upgrade to the old section of Sunscape. This is likely why all the complaints about construction was talked about in previous posts. Sunscape is good deal for a “cheap” but beautiful getaway with the family. Secrets is definitely nicer and you have better selections and amenities (especially better alcohol). Dreams… well I was stunned by the renovations and beautiful rooms. Impressive renovations, excellent food and service (at Dreams and Secrets). The manager Karina is always working hard to meet customer needs and accommodate to all guest requests. I’ve seen her move from Sunscape to Secrets and now Dreams. Everywhere she goes, she does amazing work and has the staff under control. I have no doubt that she will have this property running smoothly very soon. Still, no complaints, she just runs a tight ship and is starting a new resort from scratch. The bell boys at all 3 resorts (Dreams, Sunscape, and Secrets) are awesome snd deserve a promotion. Definitely coming back!

the beach is stunning. wonderful staff and cute restaurants.

they “upgraded” is to the next food sister resort “dreams” because they had an overbooking . we had a beauty sea view room but not the “first line to the beach “ we had initially booked at Sunscape . beautiful beach, but there’s nothing but a couple of hotels around